General terms and conditions of sale
All reservations are nominative and cannot be transferred or sublet under any circumstances.
The reservation becomes effective only with our agreement, and after reception of the deposit and the reservation fee (non-deductible and non-refundable). Minors are accepted only if they are accompanied during their stay by (one) of their parents.
ARRIVALS-DEPARTURES
Rentals must be vacated on the day of departure before 10 am. Rentals are available from 4 pm on the day of arrival. In case of delay of the customer and without any news from him, his reservation will be assured during 24 hours, then cancelled.
RENTALS :
Your reservation must be accompanied by a deposit corresponding to 25% of the total amount of your stay as well as the reservation fee. The balance must be paid on arrival otherwise the reservation will be cancelled and the deposit will be lost. Tents and campers/caravans are not allowed on the pitches. For security and insurance reasons, it is forbidden to exceed the number of occupants per type of accommodation (including babies).
ANIMALS:
Your pet must be kept on a leash and must never be left alone on the site. Dogs considered category 1 and 2 are forbidden. Pets are allowed in some rentals, a cleaning fee will be automatically applied at the time of booking.
CANCELLATION:
Except in case of force majeure
More than 60 days before the beginning of the stay: the deposit is reimbursed except for the booking fees.
Between 30 and 60 days before the beginning of the stay: The deposit is not refunded.
Less than 30 days before the beginning of the stay: The totality of the stay is due by customer.
CAUTION:
A deposit will be requested on your arrival before the handing over of the keys :
- 150 € per mobile home. This deposit will be returned to you on the day of your departure after an inventory of fixtures and after deduction of the costs of repair or the value of the missing or damaged equipment.
- The rental will be left in a perfect state of cleanliness otherwise a complete cleaning will be charged between 70€ and 90€.
SAFETY:
The management declines all responsibility in case of theft, loss or damage by others. We ask that you insure your vehicles. Children are under the exclusive custody of their parents who are criminally and legally responsible.
The swimming pools are not supervised. The campsite is under video surveillance.
The management reserves the right to expel without notice or reimbursement any person who seriously fails to respect the rules and regulations.
MEDIATION:
In accordance with Article L. 612-1 of the Consumer Code, within a period of one year from the date of his written complaint, the consumer, subject to Article L.152-2 of the Consumer Code, has the right to request an amicable resolution by mediation, with :
SAS Médiation Solution
222, Chemin de la Bergerie 01800 Saint Jean de Niost
Site : https://www.sasmediationsolution-conso.fr
Email : contact@sasmediationsolution-conso.fr